As an Inside Sales Representative at Tsurumi’s Utah location, Rachel Yates is responsible for supporting customer needs. With multiple years of experience in the pump industry, Yates is committed to ensuring success for every Tsurumi customer.

Q: What does your job position entail? 

I've been with Tsurumi for about three years now, and I'm an Inside Sales Representative. I used to work in a contact center, which helped me understand customers’ needs and how to respond to people on time and make sure all their needs are met.

Q: What does a good customer experience mean to you?

A typical call is usually to stock on our inventory, or questions such as what pump might fit the application, or the status of an order that a customer placed. I try to ensure that I have all the information up front. If I don't, I usually turn to other people on my team that might know that answer.

Q: Do you have any hobbies outside of work?

My family and I are very outdoorsy, so we like to go camping, boating or wheeling. We like to make memories out in the wild!
 

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