Thank you for shopping at Tsurumi Pump Store. We’re here to ensure that your experience is pleasant.
In some rare instances, you may need some help with a return. Don’t worry! The following information will help you process your return:
Returned merchandise will not be accepted without a Return Material Authorization (RMA) number. Please call our toll free number to speak with a customer service representative to obtain a RMA number and shipping instructions. We will credit you in the same manner as your original payment within 10 business days of receiving the returned item.
You may return any “unopened” products and accessories within 30 days of delivery for a full refund. Simply return the item to us, shipping prepaid & using the most convenient shipping method available to you. Some products include free shipping, so if you return one of these products our actual outbound shipping costs will be deducted from your return refund.
“Opened” products and accessories can be returned within 30 days of delivery, but will be subject to a 25% restocking fee to cover testing, cleaning and repackaging expenses. Simply return the item to us, shipping prepaid & using the most convenient shipping method available to you. Some products include free shipping, so if you return one of these products our actual outbound shipping costs will be deducted from your return refund. Opened returns must be in sell-able condition with original materials and packaging.
Engine powered equipment cannot be returned once it has been gassed or oiled due to federal shipping regulations. If the product has been gassed or oiled, it needs to be taken to an authorized service center for repair which may be covered under warranty.
There are no returns allowed for products which have been specially built for you and shipped by the manufacturer. These items are not routinely stocked at our warehouse and therefore cannot be returned.
An order that has shipped cannot be cancelled. If you refuse an order which has already been shipped, you will be responsible for both the outbound and return shipping costs.
You must take the time to inspect the goods before you sign the delivery receipt from the carrier. If you sign the delivery receipt without inspecting the shipment you will be responsible for filing a freight claim and arranging for a repair or return of the damaged goods. Concealed damage claims must be reported immediately.
On occasion, the outer carton may look damaged, but the product inside the box is perfectly fine. If you suspect concealed damage, notate “Possible Freight Damage” on the delivery receipt while the driver is present.
Do not sign for damaged products. If your product arrives damaged, please (a) REFUSE DELIVERY and (b) Call us immediately so we can process the appropriate claims and coordinate an exchange for you.
We encourage you to test your product within 15 days of receipt so we can quickly remedy any product problems. If you think your product is defective, don’t worry.
In most cases, it’s a simple issue that can be resolved over the phone. You are also welcome to contact the manufacturer’s customer service departments. They have expert technicians standing by to help solve your issue. Please have your model number and serial number available for fastest service.